Tickets on TicketCloud belong the vendors who use our platform to distribute their Tickets to their audience, and as a result We recommend that you only purchase tickets from Vendors you trust.
Last Updated: February 24, 2023
TicketCloud's fees (Ticket processing fees) are nonrefundable, so we won't return them to the ticket buyer when a refund is processed. But there is one exception. We will refund the processing fees to buyers when the buyer was charged multiple times in error and requests a refund within 7 days of purchase.
Users are qualified to get a refund from their event organiser in the following situations.
Event was cancelled.
Duplicate Charges as a result of error.
In the occurrence of a cancelled event or the case of a duplicate charge as a result of an error, TicketCloud will take action to ensure that ticket buyers get their refunds with or without the organiser's consent.
In any case, apart from event cancellation or multiple charge errors, ticket buyers can still file a refund request to their event organiser but a successful refund will be processed based on your organiser's discretion.As an Organiser, you are bound by our refund policy. Please review the entirety of this policy to understand our refund policy clearly. By creating an any event on TicketCloud you hereby agree to our Refund Policy.
If you cancel your event or it doesn’t take place, organizers are required under our Organizer Refund Policy to provide a refund to “compensate” their ticket buyers.
If you don’t issue a refund or an offer of equivalent or greater value, ticket buyers can submit a refund request directly to TicketCloud within 30 days of the event cancellation date. TicketCloud will determine, at its sole discretion, whether to take action to collect the funds directly from the organizer and issue a refund on behalf of the organizer.
In the case of multiple charges as a result of error. TicketCloud will automatically resolve such issues. In the case where the funds where already credited to the Organiser's account, TicketCloud will notify the Organiser and take steps to balance the accounts appropriately.
Ticket buyers can still file refund requests concerning purchased tickets, in such cases it is in your discretion to approve or disapprove refund requests.
In some cases, refund requests can be escalated to TicketCloud, and if requests are made on solid bases which may include gross misinformation or modification of the event data in such a way that it is vastly inconsistent with the available event information at the time of the ticket's purchase and as a result unfavourable to the ticket buyer we may mandate a refund.
